Refund Policy

The short version

If the system fails to deliver a playable video, the credits for that render are returned to your account automatically — no support ticket needed. If you were charged twice for the same pack, or a system fault billed you incorrectly, we fix it manually. If the video was delivered successfully but you simply do not like the result, that render is not refunded — each generation consumes real computing resources the moment it starts.

Automatic refunds

A render is considered failed when the video model or our pipeline cannot deliver a playable video. In that case the reserved credits are returned to your account automatically and immediately, and your free-preview quota (if applicable) stays untouched. You can simply try again. This happens without you asking — the credit ledger records every refund.

What is not automatically refunded

Successfully delivered videos are not refundable on subjective grounds, including "the face is not similar enough", "I preferred another take" or "I changed my mind". AI generation is inherently variable, and the free 6-second preview exists precisely so you can judge the quality before spending credits. Choose your two photos carefully — photo quality drives result quality.

Manual handling

Contact us from the address published on this site for: duplicate charges for the same credit pack, charges caused by a system fault, or purchases that could not be delivered at all. Include the email of the account involved and, where possible, the order reference from your payment confirmation. Reviewed and approved refunds are issued back through the original payment method.

Credit expiration

Credits are valid for 365 days after purchase. Unused credits that expire are not refundable — the validity window is generous on purpose, and the exact expiry is shown with you