Contact Hotel Lobby AI

Support tickets (fastest)

Sign in with Google, open Settings, and create a support ticket from your dashboard. Tickets attach your account context automatically, which makes them the fastest path for anything about credits, generations or downloads. We answer in English; keep your message short and include what you clicked and what happened.

Account and privacy requests

For account deletion, data deletion or privacy questions, open a support ticket after signing in — mention "privacy request" in the title. Uploads are deleted within 24 hours of a render and output videos after 7 days regardless; account deletion removes the remaining records, except payment receipts we are legally required to keep. The details live in the privacy policy.

Payment and refund questions

Duplicate charges, failed deliveries and billing faults are handled manually — send a ticket with the email of the account involved and, where possible, the order reference from your payment confirmation. Approved refunds are issued back through the original payment method. Automatic credit refunds for failed renders need no ticket at all; see the refund policy.

Report misuse

If someone uploaded photos of you without consent, send us a ticket (or have someone send one on your behalf) with the URL or description of the content. Non-consensual edits violate our terms and are removed.

What we cannot help with

We cannot restore expired videos after the 7-day window, transfer credits between accounts, or guarantee specific facial likeness — generative video is inherently variable, and the free 6-second preview exists so you can judge quality before spending credits.